Partner Relationship Manager – Operations

Qualifications:

Bachelor's degree in Business Administration

Experience:

4–5 Years

Key Responsibilities:

Own the complete relationship lifecycle with ISOQAR India partners, including onboarding, ongoing coordination, and continued engagement.
Act as the primary point of contact for partner queries, escalations, and follow-ups, ensuring prompt and professional resolution.
Coordinate the certification workflow end-to-end, including application handling, audit scheduling, and certification decision.
Track report submission flow between partners, auditors, and internal teams, ensuring compliance with required formats and timelines.
Manage timelines across multiple partner accounts simultaneously and proactively flag delays.
Coordinate surveillance and recertification schedules, and support scope extension or certification change requests.
Liaise with internal teams for contract review, quotation support, and certification cycle planning.
Maintain accurate records in the CB management system / CRM for tracking partner status and history.
Support nonconformity follow-up coordination and closure verification tracking (administrative only).
Prepare MIS/status reports and dashboards in Microsoft Excel.
Handle day-to-day customer communication with professionalism and responsiveness.

Job Description:

The Partner Relationship Manager will be the single point of contact for ISOQAR India’s business partners, owning their end-to-end journey, from onboarding through day-to-day coordination, certification cycle support, and issue resolution. This is a client-facing operations role where strong communication, relationship management, and disciplined time management are the top priorities. Working knowledge of ISO/certification report formats is expected.

Workdays: Monday to Friday

Lcation:

Ahmedabad

Skills Required:

Excellent verbal and written communication skills.
Strong client and partner relationship management abilities.
Excellent time management and multitasking skills.
Basic knowledge of ISO management system standards (e.g., ISO 9001) and certification report formats.
Proficiency in Microsoft Excel, Word, and CRM/DMS tools.
Well organized, proactive, and capable of working independently.

Must-Have Skills:

Excellent verbal and written communication skills.
Strong client and partner relationship management abilities.
Excellent time management and multitasking skills.
Basic knowledge of ISO management system standards (e.g., ISO 9001) and certification report formats.
Proficiency in Microsoft Excel, Word, and CRM/DMS tools.
Well organized, proactive, and capable of working independently.

Good-to-Have Skills:

Experience with a certification body, audit firm, or compliance-driven service business.
Knowledge of IAF Mandatory Documents or accreditation body requirements.
Experience with certification management software or CB/CRM platforms.
Basic understanding of CAPA and nonconformity handling.
Exposure to process improvement or Lean/Six Sigma methodologies.

Ideal Candidate Profile:

4–5 years of experience in client relationship management, business coordination, or operations.
Certification or compliance industry experience is preferred but not mandatory.
Owns partner relationships end-to-end and takes accountability for outcomes.
Comfortable serving as the primary escalation point and coordinating across internal teams.